A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Lifetime Value Analysis

J. Watkins and Associates analyzes your data to identify your most valuable customers.

Social Media Research

J. Watkins and Associates offers social media benchmarking and shopper experience assessment.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Business Consulting

 

Mystery Shopping

J. Watkins and Associates uses unbiased third-party shoppers to gather actionable data for you.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.